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Process Outsourcing

We bridge the gap between you and your customers with our high performance process outsourcing solutions. Business that is seeking an outsourcing solution will delighted getting ours; as we have experienced professionals who have been there in the industry for several years now.

Oz InfoTech offers process outsourcing for various industries including financial services, insurance, transportation, healthcare, utilities, education, government, technology and communications.

You can always trust us in for shopping quality services at affordable rates.

Inbound Call Centre

OZ InfoTech offers inbound call centre services that meets your requirements. We provide complete solution with your business for almost all the queries related to your products and services.

No matter what your need- simple or complex, we bring you live customer support and our representatives or IVR (Interactive Voice Response) application that caters the best results.

Our experienced and trained representatives assist you by answering your customers' queries with utmost promptness and efficiency and thereby ensuring complete customer satisfaction.

Why OZ InfoTech Inbound call centre services?

  • We have professional culture and environment
  • We use latest software program and infrastructure
  • We invest in Process Training and Quality Excellence
  • We have experienced representatives who are intelligent, have great listening skills and capable to handle any situation
  • We offer cost-effective service with higher customer satisfaction guarantee

Our Inbound call centre service include

  • Customer Care and Support
  • Help Desk / Technical Support Services
  • Inbound sales
  • Order Taking
  • Inquiry Handling
  • Interactive Voice Response (IVRS)
  • Multi-Language and Communication Support

Outbound Call Centre

We have developed our outbound call centre to facilitate your telemarketing needs, from database enhancement to lead generation. Our services are made to deliver more than just generating leads. We create your brand impression. Working to add value, improve efficiency and increase sales with our complete outbound solution.

Our professional and experienced team of telemarketers is capable of selling any services, products, solutions etc. Choose us if you really want to shop for the most dedicated, versatile, qualitative and one-stop solution for diverse outbound call centre services.

Why OZ InfoTech Inbound call centre services?

  • We offer high quality outsourcing outbound call centre services
  • We deliver ultimate results using the best technology base and talented workforce
  • Guaranteed 24/7/365 availability and 99.9% uptime on all our services
  • We use latest software program and infrastructure
  • We invest in Process Training and Quality Excellence
  • We have experienced representatives who are intelligent, have great listening skills and capable to handle any situation
  • We offer cost-effective service with higher customer satisfaction guarantee

Our Inbound call centre service include

  • Telemarketing Services
  • Appointment Setting
  • Market Research & Survey
  • Lead Generation
  • Follow-up
  • Collections
  • Voice Broadcast
  • Telephonic Auditing
  • Multi-Language and Communication Support

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